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If you are experiencing difficulties while
shopping at our site, here is a list of the most common fixes:
1.) The website is
receiving alot of traffic right now. Alot of the problems people run into
are related to this issue. It's best to place your order in off peak
hours.
2.) The ordering page
will time out after 20 minutes. If your cart becomes empty, you may
have waited too long between actions. The order will not process, and you
must return to the home page to begin again.
3.) Empty your
cache (temporary internet files). Open
Internet Explorer / Click on "Tools" / Click "Internet
Options" / Click on the "General" tab / Click the
"Delete Files" button under the "Temporary Internet
Files" section. Then try your order again.
4.) The website
works best with Internet Explorer 4.0 or higher on a PC. If you are using
Netscape Navigator or a Macintosh computer, you can download Internet
Explorer by clicking
here.
5.) You can also place
your order via our online order form.
6.) If all else fails, you can contact us via phone, fax, e-mail or regular mail
and place your order. Click here for our
contact information.
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